Integrating a Chatbot into an Existing Architecture

Recent years have seen an increasing interest in the use of chatbots in various organisations. Many ideas that were previously implemented on websites are now being transferred to Telegram bots — from simple assistants to full-fledged applications. However, some solutions have not been created in an optimal way, making them difficult to scale and integrate into existing architecture.

I will talk about the evolution of chatbots, share my experience of their integration and approaches to development.